Fig 2.1 · Site map, by role
A · The compliance surface, desktop
Operations
M. Alvarez
Console
Clinical review
R. Okonkwo, RN
Her queue
Denial review
Special investigations
T. Reyes
Her queue — not built
Bill review
Clear and pay
Compliance, independent
M. Okafor
Class oversight
Provider oversight
B · The member surface, mobile
Help with a bill
Do not pay this yet
This claim, so far
We held this by mistake
C · Out of scope, existing system
Dashed = doesn't exist, or exists outside this project. Red = a real wrong‑path screen, not a happy‑path one.